Privacy Policy

Last updated: 08.08.2025

Frances & Stars Coffee Refuge respects your privacy and is committed to protecting your personal information.

We collect information such as your name, email, phone number, shipping address, and payment details during checkout. This data is used only to process and fulfill your order, communicate with you about your purchase, and improve your experience.

We do not sell, rent, or share your personal information with third parties unless required by law or to fulfill your order through trusted service providers (e.g., shipping carriers and payment processors).

By using our website, you consent to our collection and use of your information as described.

For any privacy-related questions, email us at [email protected].

Return Policy

Last updated: 08.08.2025

Due to the perishable nature of coffee, all sales are final. We do not accept returns on any opened or used coffee products.

If your order arrives damaged, incorrect, or defective, please contact us at [email protected] within 7 days of receiving your shipment. Include your order number and photos of the issue so we can resolve it quickly.

Non-returnable items include:

• Opened coffee bags or pods
• Items marked as final sale
• Gift cards

We do not offer exchanges at this time.